Francisco Javier Munoz Alvarez
email: [1] mbatec@hotmail.com 

OVERVIEW:

• Around 16 years of experience in consulting, analysis, support, Implementation, and Migration of Oracle Databases
• Excellent Implementation Methodologies
• Expertise in most phases of Database life cycle: Development, Stabilization, Security, Backup and Recovery, Tuning, Installations, and Data warehouse (“ETL”).
• Extensive experience with SQL and PL/SQL.
• Strong analytical, communication and leadership skills. Strong team player
• Worked as Associate Technology at Oracle Brazil and Chile
• Oracle Instructor for New Horizons Center, Chile.  ([2] www.newhorizons.com)
• OCE Oracle Certified Expert (Oracle RAC 10g)
• OCP Oracle 10g DBA Certified
• OCP Oracle E-Business Suite 11i
• OCA Oracle Application Server 10g Administrator
• OCA - PL/SQL DEVELOPER
• OCM Database Administrator Oracle 7
• OCA Oracle 9i DBA Certified
• ITIL Fundamentals Certified

TECHNICAL SUMMARY:

Oracle 7, Oracle 8i, Oracle 9i , 10g , SQL Server Administration , SQL*Plus, SQL, PL/SQL(cursors, sub-queries, triggers, procedures, packages, etc.), SQL Navigator, Toad, Insider, MySQL, PHP, ASP, HTML, Microsoft Access, SQL Server 2000, SQL Load, ETL, Oracle Replication, RAC, ODBC, Oracle Data Warehouse, Datagard, Oracle Grid, OEM, MAA (Oracle Maximum Availability Architecture), Listener, SQL NET, Data Pump, HP/UX, SUN/SOLARIS, NT, AIX, LINUX, DG/UX, Windows 2003, RS/9000,VMS, UNIX, Windows ,Macromedia Flash, Fireworks, FrontPage, Adobe Photoshop, Paintshop Pro ,Microsoft Office suite, Microsoft Project
EXPERIENCE: 

DATACOM SYSTEMS –Auckland, New Zealand

DATACOM -  New Zealand’s largest locally owned IT services company

02/08 – Present, Senior Oracle Consultant

• DBA Service Management for a wide DBA services (Oracle/SQL Server/OSS Databases)
  • This role will cover process/operational/functional management across the DBA functions and working with line managers to develop synergies across the different DBA teams (virtual team of 9)
• Assisting account managers with presales activities (RFP’s, prospects etc.)
• Oracle Consultancy 

SONDA S.A. - Santiago, Chile,
South America 

SONDA is one of the main systems integrators and IT service providers in Latin America. Its mission is to add value to its clients by providing world class IT services and solutions, helping them to achieve a better competitive position. Employing more than 4.500 people, and with annual sales of more than US$ 350 millions, it has an extensive reach in the region, with operations in Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Peru and Uruguay.

12/06-02/08, Manager of DBA and Applications Department, Senior DBA

Responsible for Database Administration of 112 productions instances, manage a team of 23 DBA’S, responsible for reducing down time and increase all compliance of SLAs, introduced the MOF (Microsoft Operation Frameworks) ITIL based methodology to the department, increased applications performance, Database performance, new security checklists, preventive monitoring checklists and tools (Insider, Application Manager, and Tivoli), and introduce the Oracle Maximum Availability Architecture.  Provided technical support for critical databases, Data Warehouse databases, user problems, and developers. Monitored error logs, tablespaces, indexes, PL/SQL, data analysis, Triggers, Backup & Recovery Techniques, performance tuning, data migrations, software installations, database creations/configurations and upgrading the Oracle systems. Maintained Oracle systems in both Development and Production environments, 24 * 7 . Accomplishments:

• SLA - Order of Service Attention (20 minutes) : 64% to 96% at 3 months.
• SLA - Order of Service Finish (4 Hours): 52% to 95% at 3 months.
• SLA - Uptime Instances: 92.9% to 99.9% at 3 months.
• SLA - Customer Satisfaction: 68% to 98% at 3 months
• Obtain ISO 9001-2000 Certification to department.
• Percent of DBA’s certifications: 8% to 90% at 6 months (Coach all DBA’s , and provided internal training)
• Generated several new business opportunities

Environments: Oracle 7.x, 8.i, 9.i , 10g ,SQL Server, ETL, MAA, OEM, MYSQL, E-Commerce, SQL*Plus, SQL, PL/SQL, ACCESS, SQL*Load, Rac, Oracle Replication, Datagard, HP/UX, SUN/SOLARIS, NT, AIX, LINUX, Windows, Tru64, Toad, Insider, Data pump, ODBC, Listener.
EXPRESS TRAVEL GROUP –
Charlotte, NC

12/01-12/06 Senior Oracle DBA

Responsible for Internet Development and Database Administration.Responsible for reducing down time, increase applications performance, Database performance, security , and projects success. Provided technical support for databases, user problems, and developers. Monitored error logs, tablespaces, indices, PL/SQL, data analysis, Triggers, Backup & Recovery Techniques, performance tuning, data migrations, software installations, database creations/configurations and upgrading the Oracle systems, Maintained Oracle systems in both Development and Production environments, 24 * 7, loads, and security.

Environments: Oracle 7.x, 8.i, 9.i , Flash, PHP, MYSQL, FrontPage , Fireworks, PhotoShop, ASP, E-Commerce, SQL*Plus, SQL, PL/SQL, ACCESS, SQL*Load, Rac, Oracle Replication, HP/UX, SUN/SOLARIS, NT, LINUX, Import, Export, ODBC, Listener. 

PLANET MEDIA INT’L, INC –
Miami, FL

03/97-12/01 Senior Oracle DBA and Web Administrator

Responsible for the Internet Development and Oracle Administration Area. Provided technical support for databases, user problems, and developers. Monitored error logs, tablespaces, indices, PL/SQL, data analysis, Triggers, Backup & Recovery Techniques, performance tuning, data migrations, software installations, database creations/configurations and upgrading the Oracle systems.

Environments: Oracle 7, 8i, 9i , Flash, PHP, MYSQL, FrontPage
MBA & TECHNOLOGY LTDA. –
Santiago, Chile

01/92-03/97 Database Manager
Responsible for the department of Database Administration (Installation and configuration, backup & recovery strategies, system architecture planning and mentoring, performance tuning of Database and applications, SQL*Plus, PL/SQL, SQL*Net, SQL*Loader, Oracle Replication Manager), distribution of products Quest Corp. for Chile, controlling complete net sales and supporting on-line the products Quest. (Quest Corp. is a software manufacture for DBA, established in California, USA)

Environments: SUN, DG/UX, RS/9000, HP/UX, NT, SOLARIS, VMS, UNIX, ORACLE7, ORACLE8 and ORACLE REPLICATION MANAGER
FAST AIR CARRIER S.A (LAN CHILE HOLDING).
Santiago, Chile

05/90-05/93 Oracle DBA
DEFENSE INFORMATICA LTDA
Curitiba, Brazil

01/87-04/90 Developer/Consultant/DBA
EDUCATION:

UNIVERSIDAD DE SANTIAGO DE CHILE – USACH

Bachelor of Computer Science degree, May 1997
ORACLE EDUCATION,CALIFORNIA

Master Oracle DBA degree in Oracle7, 1997

Data Processing Courses, 1988 – Present

Took or Passed more than 30 courses, like Administration Oracle8i , Administration and Tuning Oracle 9i, and SQL & PL/SQL Advanced for Oracle 9i, Oracle 10g DBA I, DBA II, Tuning and 10g RACMost recent course: Oracle 10g DBA I, DBA II, Tuning and 10g RAC, Administration and Tuning Oracle 9i, and SQL & PL/SQL Advanced for Oracle 9i)
SKILLS & INTERESTS:
Trilingual: Proficient in English, Spanish and Portuguese. Strong analytical, communication and leadership skills.. Strong team player, and Paramedic (Volunteer Rescue Squad Team).